Qayim Norizan
Senior Lead IT Business Analyst | Process Optimizer | Professional Why-Asker
I'm Qayim, a business analyst who thrives at the intersection of tech, logic, and people. I translate 'business speak' into 'tech speak' and vice versa so projects actually get built right the first time (mostly - 95% success rate).
What I Do
Requirement Whisperer
Uncover what stakeholders really need (even when they don't know yet)
Process Detective
Spot workflow gaps and fix them before they become dumpster fires
Agile Advocate
Keep teams focused on delivering value, not just ticking boxes
Data Translator
Turn SQL queries and spreadsheets into plain English insights
Skills & Tools
Technical
SAP
SQL
JIRA
Project Management
Object Oriented Programming
AWS
Methodologies
Agile
Waterfall
Lean
Soft Skills
Stakeholder Management
Project Management
Explaining tech to non-techies
Why Work with Me?
Why Enthusiast
Ask 'why' until we hit the root problem
Documentation Freak
Make documentation almost enjoyable and understandable (key: minimal jargon)
Straightforward
Keep meetings productive or at least short and sweet
Transparent
Communicate to all stakeholders even the smallest progress
My Journey
2025 - Present
Senior Lead IT Business Analyst @ ITM
The Foundation
Transitioned from executing tasks to owning the Functional Solution Design for enterprise-level applications
Scaling Impact
Developed a reputation for delivering "zero-failure" financial logic and managing deep-dive Stakeholder Alignments across departments
Strategic Leadership
Mastered the ability to juggle 3 concurrent major projects, ensuring that high-level milestones were met without sacrificing the quality of the technical output
People Leadership
Transitioned from "managing projects" to "empowering people," ensuring that the team’s collective output is greater than the sum of its parts
2023 - 2025
IT Business Analyst @ HILTI
CX Score Improvements
From 63% to 85% as of September 2025
Process Efficiency
Improve Repair Order Cycle Time from average 5 days to 2 days
Repair Self Service
2-step repair order creation flow and transparency in processes implementation and improvements
Release Manager
Facilitate SAP releases with 0 escape defects for 3 releases
2022 - 2023
Full Stack Developer @ Finexus
App Revamp
Revamped 2 major fintech apps (Kayaaku & GoPayz)
Process Efficiency
Implement improvements on processes for digital card
Increased Use Rate
Use rate of the app increased 40% after UI revamp
Feature Improvements
Improve existing features to make it more user friendly and translate the end goal