My Journey
2025 - Present
Senior Lead IT Business Analyst @ ITM
The Foundation
Transitioned from executing tasks to owning the Functional Solution Design for enterprise-level applications
Scaling Impact
Developed a reputation for delivering "zero-failure" financial logic and managing deep-dive Stakeholder Alignments across departments
Strategic Leadership
Mastered the ability to juggle 3 concurrent major projects, ensuring that high-level milestones were met without sacrificing the quality of the technical output
People Leadership
Transitioned from "managing projects" to "empowering people," ensuring that the team’s collective output is greater than the sum of its parts
Bridging the Gap
Established a Quality-First culture, significantly reducing post-implementation support tickets and improving end-user adoption rates
Quality Engineering
Solution design and implement bulk repair option & Creation of +10 repair orders at one time for large customers
Process Optimization
Evolved into a Process Architect, optimizing the internal engine that drives project delivery
Organizational Impact
Recognized as a Culture Builder, proving that a Senior Lead’s value extends far beyond the technical specifications of an ERP
2023 - 2025
IT Business Analyst @ HILTI
CX Score Improvements
From 63% to 85% as of September 2025
Process Efficiency
Improve Repair Order Cycle Time from average 5 days to 2 days
Repair Self Service
2-step repair order creation flow and transparency in processes implementation and improvements
Release Manager
Facilitate SAP releases with 0 escape defects for 3 releases
Repair Pickup & Drop Off
Brainstorm and implement drop off process & Increase transparency on failed pickups
BULK Repair
Solution design and implement bulk repair option & Creation of +10 repair orders at one time for large customers
Repair Transparency
Solution design and implement repair order tracking (T-Rex project) using SAP and AWS S3 Services
HOL Usage Rate
Repair Self Service through the Hilti Online (HOL) from 35% to 86% as of August 2025
2022 - 2023
Full Stack Developer @ Finexus
App Revamp
Revamped 2 major fintech apps (Kayaaku & GoPayz)
Process Efficiency
Implement improvements on processes for digital card
Increased Use Rate
Use rate of the app increased 40% after UI revamp
Feature Improvements
Improve existing features to make it more user friendly and translate the end goal